GENERAL SCIENTIFIC RESEARCH LABORATORY, Tuticorin commits itself to provide consistent and professional calibration service to its clients.
The policies established are:
- Calibration service and delivery, in time every time, complying with standards
- Calibration service that exceeds customer needs and expectation.
- Commitment to total quality through training and participation by everybody in GSR Lab
- Competitive price at world class Quality
- Continuous improvement through creativity
The laboratory is devoted to high standard of professional scientific service in Calibration to all sectors. Precision in establishing total reliability of results are the objectives of the laboratory that lead to excellence in laboratory work culture and total customer satisfaction.
Commitment at all levels in principle and practice are ensured to achieve total compliance to International standard ISO/IEC 17025:2005. Sustaining the ideal management system as per this standard, Continuous improvisation and modernizing of technical infrastructure are pursuits of the laboratory to achieve total quality in all spheres of work.
To enable continuous improvement, GSR Lab maintains objectives which acts as measures of achievements of quality policy
- Commitment at all levels to achieve total compliance with IS/ISO/IEC 17025:2005 and NABL Specific criteria for the Calibration fields of operation.
- Identifying and exceeding customer needs.
- Human resource development through training and participation
- Waste elimination and value addition
- Quality improvement through TQM tools
- To familiarize all personnel concerned in calibration with the Quality System and its implementation by effective training.
- Continuous up-gradation of its technical competence.
- Total customer focus and satisfaction by communicating with them more effectively adhering to strict time schedule of completion of assigned work and reporting accurate results.
- To bring down customer complaints and non-conformities in every Endeavour.
